Terms of Service

Last Updated: October 29, 2026

Welcome to BlueOx's Business Management Platform. By accessing or using our service, you agree to be bound by these Terms of Service.

1. ACCEPTANCE OF TERMS

By creating an account, accessing, or using our Software, you agree to:

These Terms of Service
Our Privacy Policy
Our Acceptable Use Policy
Any additional terms for specific features

If you do not agree, do not use our service.

2. DEFINITIONS

"Service" or "Software": Our cloud-based business management platform
"You", "Client", "Customer": The individual or company using our Service
"We", "Us", "Provider": BlueOx
"Account": Your registered user account
"Company": Your business entity within our multi-tenant system
"Subscription": Your paid service plan

3. ACCOUNT REGISTRATION

3.1 Eligibility

You must:

Be at least 18 years old
Have authority to bind your company to these terms
Provide accurate, current information
Be a legitimate business entity

3.2 Account Creation

When registering, you will:

Choose a unique subdomain
Create a secure password
Provide company information
Designate an admin user
Accept these terms

3.3 Account Security

You are responsible for:

Maintaining confidentiality of credentials
All activities under your account
Notifying us immediately of unauthorized access
Using strong passwords and two-factor authentication (if available)

3.4 Company Information

You must provide:

Legal company name
Valid contact information
Tax identification (where applicable)
Business registration details

4. SERVICE ACCESS

4.1 License Grant

We grant you a limited, non-exclusive, non-transferable, revocable license to use the Software for your business operations.

4.2 Restrictions

You may not:

Copy, modify, or reverse engineer the Software
Rent, lease, sell, or sublicense access
Remove copyright or proprietary notices
Use for service bureau purposes
Access to build competitive products
Use automated systems to scrape data
Circumvent security measures

4.3 Beta Features

Some features marked "Beta" are:

Provided as-is without warranty
May be modified or discontinued
Not subject to SLA guarantees

5. SUBSCRIPTION & PAYMENT

5.1 Free Trial

30 days free access to Professional features
No credit card required
Automatically ends after 30 days
Data retained for 60 days after trial end

5.2 Paid Subscriptions

Billing:

Billed monthly in advance
Automatic renewal unless cancelled
Fees charged on subscription date each month
Proration for mid-month upgrades

Payment Methods:

Credit/debit cards via Stripe
Bank transfer (Enterprise only)
Mobile money (Uganda, Kenya, Tanzania)

5.3 Taxes

You are responsible for all taxes. Our fees exclude VAT/sales tax unless stated otherwise.

5.4 Late Payment

7-day grace period
Service suspended after 15 days non-payment
Account deleted after 60 days non-payment
Restoration fee may apply

5.5 Refund Policy

No refunds for:

Partial month cancellations
Downgraded plans
Unused storage or features

Refunds available for:

Service outages exceeding SLA (service credits)
Billing errors (corrected amount)
Duplicate charges

6. DATA & PRIVACY

6.1 Your Data

You retain all rights to your business data including:

Customer records
Financial transactions
Employee information
Invoices and receipts
All content you upload

6.2 Our Use of Your Data

We use your data to:

Provide the Service
Generate invoices and reports
Improve features and performance
Comply with legal obligations
Communicate service updates

We never:

Sell your data to third parties
Use your data for advertising
Share data between companies (strict isolation)

6.3 Privacy Policy

Our Privacy Policy (separate document) details:

What data we collect
How we use and protect it
Your rights and choices
Cookie usage
Third-party integrations

6.4 Data Portability

You can export your data at any time in:

CSV format
JSON format
PDF reports

6.5 Data Deletion

Upon account closure:

30-day grace period to export data
Data deletion after 60 days
Backup copies deleted after 90 days
Cannot be recovered after deletion

7. ACCEPTABLE USE POLICY

7.1 Permitted Use

Use the Service only for legitimate business operations.

7.2 Prohibited Activities

You may not:

Violate any laws or regulations
Infringe intellectual property rights
Transmit malware or viruses
Harass or threaten others
Send spam or unsolicited communications
Store illegal or harmful content
Engage in fraudulent activities
Attempt unauthorized access
Overload or disrupt systems
Impersonate others

7.3 Content Responsibility

You are responsible for all content entered into the Service.

7.4 Monitoring

We may monitor usage to:

Prevent abuse
Ensure security
Comply with legal requirements
Improve service quality

7.5 Enforcement

Violations may result in:

Warning
Feature restriction
Account suspension
Account termination
Legal action

8. INTELLECTUAL PROPERTY

8.1 Our IP

We own all rights to:

Software code and architecture
User interface and design
Logos and branding
Documentation and tutorials
Algorithms and processes

8.2 Your IP

You own all rights to:

Your company logo and branding
Your business data
Your generated invoices/receipts
Your customer content

8.3 Trademarks

Our name and logo are our trademarks. You may not use them without written permission.

8.4 DMCA Compliance

We respect intellectual property. Report infringements to support@blueoxgroup.eu.

9. SERVICE AVAILABILITY

9.1 Uptime Target

We target 99.5% uptime (monthly average).

9.2 Maintenance

Scheduled maintenance announced 48 hours in advance, typically:

Off-peak hours (8pm-6am EAT)
Monthly updates
Emergency fixes as needed

9.3 Service Interruptions

We are not liable for interruptions due to:

Internet connectivity issues
Your hardware/software problems
Third-party service failures (Stripe, Supabase)
Force majeure events
Scheduled maintenance

10. THIRD-PARTY SERVICES

10.1 Integrations

We integrate with:

Stripe (payment processing)
Supabase (database hosting)
Email service providers

10.2 Third-Party Terms

Your use of integrations subject to their respective terms.

10.3 Availability

We do not guarantee third-party service availability.

11. MODIFICATIONS

11.1 Service Changes

We may modify the Service:

Add new features
Remove or change existing features
Update user interface
Improve performance

Major changes announced via email or in-app notification.

11.2 Terms Changes

We may update these Terms with 30 days notice for material changes:

Notification via email
Continued use constitutes acceptance
May cancel if you disagree

11.3 Price Changes

Subscription price changes with 60 days notice:

Current subscribers grandfathered for 12 months
May cancel to avoid increase

12. SUPPORT

12.1 Support Channels

Starter Plan:

Email: support@blueoxgroup.eu
Knowledge base

Professional Plan:

Email support
Live chat (business hours)
Priority queue

Enterprise Plan:

Phone support
Dedicated account manager
Custom onboarding

12.2 Business Hours

Monday-Friday, 8am-6pm East Africa Time (EAT)

12.3 Response Times

See Service Agreement for specific SLA commitments.

13. WARRANTIES & DISCLAIMERS

13.1 Limited Warranty

We warrant that the Service will function substantially as described.

13.2 Disclaimer

SERVICE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.

We disclaim warranties of:

Merchantability
Fitness for particular purpose
Non-infringement
Uninterrupted or error-free operation
Data accuracy

13.3 Professional Advice

The Service is not a substitute for professional accounting, legal, or business advice.

14. LIMITATION OF LIABILITY

14.1 Liability Cap

Our total liability limited to fees paid in the 12 months preceding the claim.

14.2 Excluded Damages

We are not liable for:

Lost profits or revenue
Loss of data
Business interruption
Indirect or consequential damages
Punitive damages

14.3 Exceptions

Limits do not apply to:

Gross negligence or willful misconduct
Fraud
Death or personal injury
Liabilities that cannot be limited by law

15. INDEMNIFICATION

You agree to indemnify and hold us harmless from claims arising from:

Your violation of these Terms
Your violation of third-party rights
Your use of the Service
Your data or content
Your business operations

16. TERMINATION

16.1 Your Right to Terminate

Cancel anytime with 30 days notice. No refunds for remaining subscription period.

16.2 Our Right to Terminate

We may terminate for:

Non-payment (after grace period)
Terms violations
Fraudulent activity
Inactivity (12+ months)
Business closure

16.3 Effect of Termination

Upon termination:

Access immediately revoked
30 days to export data
Data deleted after 60 days
Outstanding fees due immediately

17. DISPUTE RESOLUTION

17.1 Informal Resolution

17.2 Arbitration

If informal resolution fails, disputes resolved through binding arbitration.

17.3 Class Action Waiver

You agree to individual arbitration only, not class actions.

17.4 Governing Law

These Terms are governed by the laws of Uganda.

18. GENERAL PROVISIONS

18.1 Entire Agreement

These Terms constitute the complete agreement.

18.2 Severability

Invalid provisions do not affect remaining terms.

18.3 Waiver

Failure to enforce does not waive future enforcement.

18.4 Assignment

You may not assign rights without our consent. We may assign freely.

18.5 Force Majeure

Neither party liable for delays due to circumstances beyond control.

18.6 Notices

Sent to email address on file or registered business address.

18.7 Relationship

You and we are independent contractors, not partners or joint venturers.

19. CONTACT INFORMATION

Questions about these Terms?

Email: support@blueoxgroup.eu

By using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

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